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Boost your company’s sales by providing superior customer service, reduce call costs and increase staff productivity with 3CX Phone System Pro!
Boost your company's sales by providing superior customer service, reduce call costs and increase staff productivity with 3CX Phone System Pro! The Pro edition includes all the award-winning features of the Standard 3CX Phone System edition but also adds fantastic advanced call center features that are geared to step up your customer service and ensure your company stays ahead of the competition.
Integrate 3CX Phone System Pro with your Microsoft Exchange 2013 phone book to instantly see who's calling you and span 3CX's Unified Communications features across offices by viewing the presence of your colleagues in other offices!
Enterprise-style PBX features are provided at a fraction of the cost, unlike proprietary phone systems that are either too expensive to purchase and maintain as well as being difficult to setup. 3CX Phone System Pro changes the agenda by providing your company with the modern call center features it needs to stay ahead of the game.
Never miss that all important call as 3CX Phone System Pro ensures your potential and existing customers take center stage by allowing them to hang up and retain their position in the queue. Your customer is automatically called back when one of your employees becomes available, guaranteeing customer satisfaction.
3CX Phone System Pro allows users to see the presence of their colleagues in other offices. For instance, if you're in the London office, you can see if your colleagues in the New York or Singapore office are in or out of the office, or on a call. You can double-click on their name to call or instant message them as well as transfer calls. Seeing the presence of other offices boosts employee productivity as they can communicate with their colleagues more efficiently.
Know Who's Calling with Microsoft Exchange Integration
- Integrate Microsoft Exchange 2013 Server's Unified Messaging with 3CX Phone System for its voicemail and IVR.
- Integrate your Microsoft Exchange 2013 phone book.
- View remote 3CX installs and see the presence of your colleagues in other offices from around the world.
• Allow your customers to hang up and keep their position in the queue.
- Your customer is automatically called back when they reach the top of the queue.
• Monitor the status of queues by seeing how many callers are in the queue.
• Log staff in and out of queues.
• Review the time your staff logged in and out of queues.
• Easily see the number of answered and unanswered calls.
• Review the average and longest waiting time your customers were in a queue.
• Wallboards – Display real-time queue and call statistics directly on a monitor.
• Additional queue strategies include:
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt by Threes – Random
- Hunt by Threes – Prioritised
• Get instantly notified when callers have been in a queue beyond the set SLA time.
• Meet your customer service requirements by viewing all call events.
• Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
• Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
• Assist both your employee and customer by joining a call with the Barge In feature.
• Integrate Microsoft Exchange 2013 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
• Integrate your Microsoft Exchange 2013 phone book.
• View remote 3CX installs and see the presence of your colleagues in other offices from around the world.
|General 3CX Phone System Specifications|
including 1 year Maintenance
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