Why buy from us?

Choosing the best company for your IT needs can be an exceedingly challenging decision. Particularly for consumers who may not consider themselves ‘tech-savvy’, picking a suitable company can feel like an overwhelming prospect. It does not help that the number of IT companies on the market is significant. What makes one better than another?

Even for buyers who have a substantial understanding of modern technology, choosing the right IT hardware provider is difficult due to competing levels of service and fluctuating product prices. Especially when spending a noteworthy amount of money on a product, it is important to do business with a company is reliable, trustworthy and abiding.

There are a few major factors that distinguish Device Deal from others in the IT hardware industry, and therefore position us as the ideal company for your tech purchases. Whether you know exactly what you want, or have no idea what you need, we have the knowledge and skill to get you a product that leaves a smile on your face.

An Aussie guarantee

We offer Australian versions of products which comply to Australian standards. This means there is no confusion surrounding the benchmark of service we provide. We are certain that our offering goes above and beyond the requirements for all Aussie businesses. 

As a local business, we are 100% accountable for providing top quality products and excellence in customer service. We won’t take your money and proceed to ignore you like international sellers can!

We also supply you with an Australian manufacturer’s warranty, so if an unprecedented mishap occurs with your product, you can request a replacement. If you wish, an extended warranty can also be purchased for a reasonable price, which enables a higher level of warranty compared to the manufacturer’s offer.

Real, local support

We are real people with an offline presence in Melbourne. When you contact us for assistance, you will talk with a genuine, knowledgeable person – not a robot.

Because of this, we can offer extraordinary local assistance to help you with your purchasing journey. This includes answering and solving general queries and technical queries. General enquiries might include questions surrounding product details, shipping information or order status.

Our more technical service offering includes answering procedural questions about specific products and solving any issues with items. Depending on your specific circumstance, you can either contact us online or bring in your product so we can assist you. One of our most popular areas of technical support is Phone servicing between 9am-5pm on all business days.

On top of all this, when you make a purchase as a business, we will provide you with a dedicated account manager to ensure a seamless buying process.

Shipping made easy

We have simplified our shipping process to ensure that your products are delivered safely, efficiently and easily to your address. We offer:

• Options for express shipping
• Options for same day pick up for most products
• Shipping to PO boxes and parcel lockers
• All shipments include signature on delivery, by default
• All shipments are insured, by default (no additional charge is required for shipment insurance)
• Every shipment is dispatched on the same day of service if purchased before 1:00pm
• We use Australia Post, but can arrange for other couriers to suit the customer’s desires.

Unbeatable range and price

We have a large range of products – over 10,000, in fact! It is our mission to be your one-stop shop for all of your IT hardware.

We are an Authorised reseller for most major brands, meaning we can provide the best service for small and medium businesses and presale support.

If you are making a large purchase, we can offer a bulk discount for one time buyers. We can also provide you with reseller prices for frequent buyers, and credit option.

Education discount and government discount can also be arranges for governmental and educational entities. This includes a credit facility for both.

Promises you can trust

We deal in trusted brands only, and refuse to sell anything but the best products.

Refunds and returns are available* (T&C apply) if you believe the product does not match this quality promise. 

Our years of experience in the industry have allowed us to be extraordinarily confident that we are providing you with the best products and service available. We find that our customers are continuously pleased with our business and return time and time again to Device Deal for their IT purchases.

Our service model centres around you. We want to ensure that your buying experience is both simplistic and fulfilling. Regardless of what your particular circumstances and requirements are, we can offer an extensive range of products at unbeatable prices.

If you don’t believe us, browse through our online store today and let us wow you with our offering.