What makes Zip a faster and more convenient payment option?
Forget endless form fields and entering your credit card details with every purchase. Each time you check out with Zip, simply sign into your account using the same method used when you signed up and confirm your purchase – simple.
Does zipPay view my credit report?
When creating an account, we may perform identity and/or credit checks to verify the customer and their ability to manage payments. These checks are carried out in accordance with the Privacy Acknowledgment.
Does Zip keep my personal information secure?
Your security is important to us. Keeping your personal information safe is our highest priority, making Zip safer than other payment methods:
Zip also provides buyer protection for all of your purchases. This means that in the unlikely event of fraudulent activity on your account, you will not be responsible for any unauthorised charges.
Can I get a credit limit increase?
Yes. All customers are eligible for a credit limit increase after three months of activity on the account. A good repayment history would be beneficial to a credit limit increase assessment.
What happens after I pay off my purchases?
Zip is an online shopping account that can be used for repeat purchases at any store that accepts Zip. Any available funds on the account can be used for additional purchases.
When is my payment due?
Payment for your purchases in one calendar month are not due in full until the last day of the calendar month following. For example, for all purchases made in January, a statement will be issued February 1, with the account balance due for payment on the last day of February.
What happens if I can’t pay for my purchase in full by the due date?
If you choose to take longer to pay back your purchase, a minimum payment of $ 40.00 AUD will be required to keep the account up to date. A service fee of $ 6.00 AUD will be added to your balance on the first day of the following month.
If you pay off your balance in full, you will not be charged the account fee. No balance = no fee!
What happens if I make another purchase in the month?
You can make as many purchases as you like each month, you’ll receive one statement at each month end. Should you need more time to pay, only one $ 6.00 AUD monthly service fee is applied, no matter how many purchases you made in the month prior.
Do I receive a statement?
Yes. Statements are emailed on the first day of every month.
Statements inform the account holder of the purchases made during the month, payments applied during the statement period, due date of the minimum payment, any fees charge to the account and what payment is required to avoid the $ 6.00 AUD monthly service fee.
How do I access my Zip Digital Wallet?
You can sign into your Digital Wallet using the login details (Facebook, PayPal or email) used to create your account. When signed, you can:
make an in-store payment
How do I close my account?
Please contact Customer Care and request closure of your account. Remember, if your balance is $ 0.00 AUD you will never be charged any fees – your account will simply remain dormant and waiting for you to use again until your next purchase.
What do I do in case of a statement error or an incorrect charge?
If you encounter a statement error, or an incorrect charge, please contact Customer Care and provide details of your account and nature of the dispute.
How is a refund applied to my account?
When a store issues a refund, your Zip account will be automatically credited. Should you experience a delay longer than 5 days after receiving confirmation from the store, please contact Customer Care for assistance.
What can I do if my purchase is declined?
If you are an existing Zip customer and your account is in good standing, please try and make the purchase again. For additional assistance, please contact Customer Care.
If you are new to Zip and are applying for an account and it is declined, you will be returned to the store and have the option of using an alternative payment method to complete your purchase. For additional assistance, please contact Customer Care.