Shipping Information
Fast, tracked, and insured delivery across Australia and worldwide, with real-time rates available on every product page.
.jpg)
.jpg)
Two Parts to Every Delivery Estimate
Shipping estimates can be previewed on any product page — enter your quantity and postcode below the price to see a live estimate. Every delivery is made up of two stages: how long we take to prepare your order, and how long the carrier takes to deliver it.
Processing Time
Time spent preparing your order for dispatch — transferring stock between warehouses or safely packaging multiple items. This can run longer during Christmas and end-of-financial-year rushes.
Actual Shipping Time
Depends on where your order ships from and where it's going. See the zone table below for estimated delivery windows to your region.
Shipping Zones & Timeframes
All timeframes are in business days and start once your order has finished processing.
| Shipping Zone | Processing | Express | Standard |
|---|---|---|---|
| Australia (VIC, NSW, SA, QLD Metro, TAS) | 1–2 days | 1–2 days | 3–4 days |
| Australia (NT, WA, QLD Rural) | 1–2 days | 1–2 days | 3–7 days |
| Asia & New Zealand | 1–2 days | 2–3 days | 4–10 days |
| Europe | 2–3 days | 3–4 days | 7–10 days |
| North America | 3–4 days | 2–3 days | 5–10 days |
| South America | 3–4 days | 3–4 days | 7–10 days |
| Middle East | 3–4 days | 3–4 days | 4–7 days |
| Africa | 3–4 days | 3–5 days | 15–20 days |
Are packages insured?
For deliveries within Australia, orders are not automatically insured against transit damage. However, our team carefully packs every order to minimise the risk of damage. If a parcel is not delivered, we will lodge an investigation with the courier. If the courier confirms the shipment is lost, we will arrange a replacement.
International shipments include standard courier insurance based on the declared invoice value. Premium insurance for high-value Australian or international orders is available upon request. Please contact our team before dispatch to arrange coverage.
.
How can I trace my order?
Most Australian orders are shipped with Australia Post and can be tracked through the Australia Post website. Once your order is dispatched, we will email you the tracking number and tracking link.
If we use a different courier, the courier’s name and tracking details will be included in the dispatch email.
Tracking information may take up to 24 hours to appear, particularly when an order is shipped directly from one of our suppliers. If your tracking number is still not working after this time, please contact our team and we will check the shipment details for you.
Why Shipping Costs Can Vary
Our shipping estimates aren't always exact, especially for regional areas with limited delivery options. If you're in a regional area, or have had shipping issues before, contact our sales team for a quote before ordering — if you order first, we're happy to follow up and discuss costs, and can offer a full refund if no agreement is reached.
- We hold stock across multiple warehouses — which one your order ships from affects the carrier used and the cost.
- Multiple items on one order can occasionally confuse the automatic estimate — check with our sales team if a quote looks off.
- Heavy, long, or bulky items vary widely between carriers — sometimes an exact cost isn't known until we have both addresses.
- Items marked "Special Shipping Item — Quote Required" are too large or heavy for standard shipping — contact our sales team for a freight quote.
Shipping Dispute Resolution
We work closely with our shipping partners to deliver orders as quickly as possible. If a problem does occur, here's exactly how we resolve it: