Device Deal ships orders by Local & international couriers
DeviceDeal Shipping Rates:
Shipping estimations can be previewed inside the DeviceDeal online shop system. On each product page below the product pricing you will find a shipping calculator by entering the quantity of product and postcode you can see a shipping estimate.
Varying Shipping Costs:
Our shipping estimates are not always accurate, especially for regional areas with limited delivery options. If you live in a regional area or have had shipping issues when ordering online in the past, we encourage you to contact our sales team for a shipping quote prior to purchase. If you process the order before you contact us we are happy to contact you to discuss shipping costs. If an agreement cannot be reached, we can provide a full refund.
Examples of why shipping costs may vary:
- We have stock across multiple warehouses, depending on where your stock is located can determine the delivery service used and the cost involved
- Multiple items on an order can sometimes confuse our system and have it estimate incorrect shipping, if you think your shipping estimation may not be accurate, please check with our sales team
- Heavy, long or unexpectedly bulky items have vastly varying shipping costs between carriers, often we cannot get accurate shipping costs until we have a delivery address and stock collection location.
- If your product shows the following shipping option: Special Shipping Item Quote Required- FREE you will need to contact our sales team for a special freight shipping quote as the item will be too big or heavy for standard shipping.
Shipping Dispute Resolution Procedure:
Delivery Time Estimations:
There are two parts to our delivery time estimations: the Processing Time & the Actual Shipping Time.
- The processing time is the time taken preparing the order for dispatch, this may involve transferring stock from interstate warehouses or safely packaging multiple items together. Depending on how busy our warehouse is, processing times may vary. Examples of longer processing times are during the Christmas rush and
- Actual Shipping Time depends on the location your order ships from and where we are shipping to. You can check the following table to get an estimated delivery time to your country.
How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order. If your tracking number doesn’t work, you can contact our sales team for them to review the shipping information.