EXTENDED WARRANTY DOCUMENTS

Downloads:

Our range of downloadable support documents ensure you experience an easy and hassle-free process when you need to find out about your Device Deal Extended Warranty options. Whether you are experiencing a fault, or wanting to redeem your entitlements, these documents will provide you with guidance and support every step of the way.

• Terms & Conditions General and special arrangements, provisions, exclusions and requirements related to your policy Download
• Privacy Agreement: Protecting Your Privacy is important to us. Review our privacy policy Download
• Definitions: Explanation of important terms used in the Terms & Conditions PDF Download

• How do I make a claim?
  • Log on to your account and go to Account Summary;
  • Navigate to the Resolution Centre to start the claim process; and
  • Select Open A New Dispute. Choose Item Dispute
  • Select type of dispute and your order number
  • Fill out the "Detailed Explanation of Problem" form
  • Send the completed form
  You can contact us at 1300 800 522 or email: https://www.devicedeal.com.au/Contact-Extended-Warranty. All you need is your original documents.
• What if there is no fault found?
  Occasionally, faults can be caused by the use of a product outside of the operating instructions provided by the manufacturer. If You suspect a fault with your product, We always recommend referring back to the original documentation and performing troubleshooting prior to registering a claim.
• When does my cover start?
  Your Device Deal Extended Warranty starts on the expiry of the Manufacturer’s Voluntary Warranty period for your product. This period may differ between products.
• Do I get an immediate replacement?
  No. Firstly, it’s important that we arrange to have your product assessed by an authorised agent before replacement options are confirmed. Assessments are handled by our Device Deal Services team, and all freight fees to transport the product for assessment are covered if an Eligible Fault is found. If an Eligible Fault is not found, You may be liable for those freight fees and assessment costs.
• What are my rights as a consumer?
  We recognise that Your rights under the Australian Consumer Law are important and cannot be limited or excluded. The rights under Device Deal Extended Warranty are in addition to your rights and remedies under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law.

• Should I bring my product back into the store?
  We recommend that you contact the Device Deal team prior to transporting a product. You may not be required to transport your product. We can talk with you about what options you have. To get your product assessed as quickly as possible. Contact us on 1300 800 522 or email: https://www.devicedeal.com.au/Contact-Extended-Warranty.
• What faults am I protected against?
  You are protected against all Eligible Faults (as defined in the Terms and Conditions) that your product purchased with Device Deal Extended Warranty may experience. Eligible Faults may include electrical, electronic and mechanical faults or faults caused by dust, internal humidity, normal wear and tear, and any defects in materials and workmanship. The nature of a fault must be assessed by our Device Deal Services team upon lodgement of a claim.
• What information should I have handy before I register my claim?
  In order for us to provide you with an easy and hassle-free claim registration process, We ask that you have the following items handy when calling our Device Deal line:
  • A copy of your original documents;
  • The brand, model and serial number of your product; and
  • Your contact details, including phone and / or email.
• What if I have lost my receipt?
  You are provided a printed receipt when purchasing a product from Device Deal. If you cannot recall where your product receipt is, contact us and we maybe able to help you.
• What faults are not covered?
  Your Device Deal Extended Warranty does not cover any Eligible Fault Exclusions which include faults caused by physical damage, product misuse or using the product outside the manufacturer’s guidelines and faults due to electrical surges and software issues. For a complete list of exclusions, please read the Terms and Conditions.