Arlo Camera
Help Centre

Use the following article for tips on how to increase the range of your Arlo system

Using your Arlo system with a range extender or a Powerline adapter offers you flexibility when deciding where to place your Arlo Wire-Free or Arlo Q system.

Instead of connecting the Arlo SmartHub or Arlo base station directly to your router, you can connect the base station to an Ethernet port on a WiFi range extender or Powerline adapter. This means you can put the base station farther away from the router or in a central location in your home to get better coverage with your Arlo cameras.

For Arlo Q, you can connect it to a WiFi range extender. This means you can put the Arlo Q farther away from the router.

Range extenders work as a WiFi bridge by connecting wirelessly to routers. You can use the Ethernet port on the extender to connect the Arlo base station and other devices to your home network.

1. Existing Wi-Fi router
2. WiFi Range Extender
3. Arlo base station or Arlo Q
4. Ethernet Cable for Arlo base station

Powerline adapters extend your network using your existing electrical wiring. Plug two or more Powerline adapters into electrical outlets to create a wired network connection. You can connect an Arlo SmartHub or Arlo base station to the Powerline adapter using an Ethernet cable.

1. Existing WiFi router
2. Powerline adapter
3. Arlo SmartHub or Arlo base station
4. Ethernet Cable
5. Powerline adapter
   Note: Make sure that your extender or adapter has an Ethernet port.

To extend the range of an Arlo Wire-Free camera system with a WiFi range extender or Powerline Adapter:

1. Ensure that the range extender or powerline adapter that you are using has an Ethernet port.
2. Install your WiFi range extender or powerline adapter and add it to your network.
   Follow the installation instructions that came with the extender or powerline adapter.
3. Connect the Arlo base station to the WiFi range extender or powerline adapter using an Ethernet cable.
4. Turn the base station on by pressing the On-Off button. The Power LED and Internet LED on the front of the base station illuminate green in approximately two minutes.
5. Set up and sync your Arlo cameras.

To extend the range of an Arlo Q camera system with a WiFi range extender:

1. Install your WiFi range extender and connect the extender to your network.
   Follow the installation instructions that came with the extender.
2. Turn your Arlo Q on by plugging it to an outlet.
3. Connect the Arlo Q to the WiFi range extender network by entering in the range extender's SSID and password. Follow the installation instructions for the camera.

Camera Status Icons

Sound detection. If this icon is light gray, sound detection is disabled in the camera's currently selected mode. If the icon is black, sound detection is enabled. If the icon is orange, the camera is currently detecting sound.

Motion detection. If this icon is light gray, motion detection is disabled in the camera's currently selected mode. If the icon is black, motion detection is enabled. If the icon is orange, the camera is currently detecting motion.

WiFi signal strength. Shows the signal strength for the WiFi connection between the base station and the camera.

USB device. If this icon is showing, a USB storage device is connected. If the icon is orange, the storage on the USB device is almost full.

SD card. If this icon is showing, an SD or microSD card is connected. If the icon is orange, the storage on the SD or microSD card is almost full.

Battery. Shows an estimate of your battery charge.

Play button. Tap or click to view a live feed.

Recordings. Tap or click to view recordings.

Camera Feed Icons

Play button. Tap or click to view a live feed.

Stop. Tap or click to stop a live feed.

Volume. Tap or click to adjust the volume on your camera.

Push to talk. Tap or click and hold to speak to someone through your Arlo camera.

Record. Tap or click to record a live feed.

Snapshot. Tap or click to take a picture of a live feed.

Spotlight. Tap or click to activate an Arlo Light or the spotlight on your camera. Not all cameras have an integrated spotlight.

Expand. Tap or click to view a live feed in full screen.

Minimize. Tap or click to exit a full-screen recording.

Other Arlo App Icons

Pencil (Edit). Tap or click to edit rules and names of cameras.

Settings. Tap or click to access the device settings of a camera.

Add. Tap or click to add a new device or other option.

Emergency. Tap or click to activate Siren, Call a Friend, or Call e911.

Learn more. Tap or click to learn more about a feature or camera.

Ethernet connection. This icon displays when your base station or SmartHub is connected to Ethernet.

Camera Battery Level

To view your battery level:

1. Launch the Arlo app or log in to your Arlo account
2. Tap or click the settings icon under the camera that you want to check.
   Your Arlo camera’s battery level displays.

Camera battery levels are accurate as long as the camera is close to room temperature (65-75°F, 18-24°C). Temperature variations can affect the accuracy of the displayed battery level. The battery level is less accurate under the following conditions:

• The camera is outside of room temperature for a long period of time.
• You stream video from the camera frequently.
• The camera gets close to either end of its operating temperature range.
• The battery level is always the best-case estimate, so the actual battery level can only be lower than what is indicated.

You receive a low battery notification when batteries have 15% of their charge remaining.

Battery Icons

The following table shows how much charge is left based on the battery icon shown in your Devices feed.

Battery Icon	Battery Level
	76%-100%
	51%-75%
	26%-50%
	1%-25%
	0%

Note: If your camera or base station is offline, the battery icon is hidden.

If your battery-powered camera is plugged in, the following icons display instead:

Battery Icon	Meaning
	Battery is charging
	Battery is fully charged
	Charging is disabled

If you see the charging disabled icon, check for the following conditions:

• The battery is too hot or too cold to charge safely.
  Batteries cannot charge safely in temperatures below 32°F (0°C) or above 113°F (45°C). Your camera can still function in temperatures slightly below freezing, but charging is disabled for safety reasons. Bring your camera to an area within the temperature range of 32°-113°F and allow it to reach a safe temperature before attempting to charge again.
• An incompatible charging cable is connected to your Arlo camera.
  You must use the power adapter and power adapter cable that came with your Arlo camera.

If you don’t have an Arlo Smart subscription, Arlo supports five cameras. However, if you purchase one of the following kits, the service plan supports six cameras:

• Arlo HD Security System with 4 Arlo Wire-Free and 2 Arlo Q cameras (VMK3500)
• Arlo Pro Smart Security System with 6 Cameras (VMS4630)
• Arlo Pro 2 Smart Security Camera System with 6 Cameras (VMS4630P)

Note: The service plans that support six cameras apply only to customers who live in the United States or Canada.

If you purchase an Arlo Ultra camera kit, an Arlo Smart subscription might be included, depending on your country or region.

Arlo Smart makes camera notifications more intelligent and meaningful. Read this article to learn what Arlo Smart has to offer.

The benefits of Arlo Smart

Enhance your security experience with Arlo Smart, and we’ll send you a notification so that you can take quick action, such as phone a friend, sound an alarm, or call emergency services.

Create custom activity zones to focus on important areas like your front door or driveway, and receive alerts when something happens.

Enable Arlo Smart Object Detection, and your cameras can tell the difference between a person, animal, vehicle, or package.

Using Arlo Smart

Before using Arlo Smart, you must have an Arlo Smart subscription.

Learn more about the exciting Arlo Smart feature offering:

• Advanced Object Detection enables your Arlo cameras to detect people, animals, vehicles, and/or alarms.
• Package Detection allows you to receive rich notifications when your Arlo camera sees a package being picked up or dropped off.
• Custom Activity Zones can be created to focus motion notifications in a certain area.
• Call a Friend allows you to quickly call a friend from the Arlo app.

Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you via email.

What are modes?

Modes let you tell your Arlo cameras to respond differently at different times. For example, you probably don't want to receive an alert about motion in the living room while you're doing yoga in the living room. You might want to turn on a different mode when you're away on vacation than when you're just out at the store for an hour. Arlo modes give you complete control over how your cameras respond to motion or sound.

You can create your own modes, but certain modes are available automatically:

• Armed. Cameras are set to trigger on motion (and sound, if you are using Arlo Ultra, Pro 3, Pro 2, Pro, Q Plus, Q, or Go cameras). Cameras record video for 10 seconds by default, and you receive email alerts and push notifications whenever cameras are triggered.
• Disarmed. Cameras do not trigger on sound or motion. No videos are recorded, and you receive no notifications.
• Schedule. Schedule mode lets you tell your Arlo system to enter a mode or modes at the same time every week. For example, you can turn your indoor cameras off at night, but leave your outdoor cameras on all the time. Or you can turn your cameras on from 8:00 a.m. to 5:00 p.m. every weekday.
• Geofencing. Geofencing mode, like schedule mode, lets you tell your Arlo system when to switch to another mode. Geofencing works based on the location of your GPS-enabled mobile device. Whenever your mobile phone is more than a certain distance from the location you choose, your Arlo system switches modes. You can have your system switch to armed mode every time you leave your house, for example, and automatically switch to disarmed when you get home.

If you choose to create your own modes, you can do so by creating a rule or rules that tell your cameras what to do while that mode is active. You can also choose to edit an existing mode.

What are rules?

Each mode consists of one or more rules that provide detailed instructions for your Arlo system. For each mode, you can set the following options:

• Trigger device. The trigger device is the camera that detects motion or sound.
• Trigger. Triggers can be motion detection, sound detection (on Arlo Ultra, Pro 3, Pro 2, Pro, Q Plus, Q, or Go cameras), or both. You can adjust the camera's sensitivity to motion and sound to minimize false alarms. With Arlo Ultra, Q Plus, and Q cameras, you can also specify up to three activity zones for your camera to monitor.
• Devices. With Arlo Pro or Arlo Wire-Free systems, motion or sound detection on one camera can trigger another camera to record video. For example, you might want to have your back yard camera or your driveway camera trigger your door camera to start recording.
• Action. Each device that responds to motion or sound can record video, take a snapshot, or do nothing. You can adjust the length of the video recording from a minimum of ten seconds to a maximum of two minutes. If you are using an Arlo SmartHub or Arlo base station, you can also tell your base station to turn on the siren in response to a trigger. The siren has four duration options and three loudness options. If you are using an Arlo Go camera, you can also tell your Arlo Go camera to turn on the alarm in response to a trigger. The alarm has three duration options.
• Notifications. When a trigger is detected, Arlo can send you push notifications, email alerts, or both. You can also choose to send email alerts to friends, family members, pet sitters, or anyone who might need to respond when a camera is triggered.

Arlo battery-powered cameras are not intended for continuous recording. The batteries in your Arlo Pro or Arlo Wire-Free camera last for about four to six months with normal usage, which is about five minutes of recordings a day. The batteries in your Arlo Go camera last for about two to three months with normal usage, which is about five minutes of recordings a day.

Use these tips to maximize your camera's battery life:

• Only use the rechargeable batteries that were supplied inside you package or replacement batteries from Arlo.
  For Arlo Wire-Free cameras, use only non-rechargeable batteries supplied inside your package or non-rechargeable batteries from other high quality, well-known manufacturers such as Panasonic, Energizer, or Duracell.
• Ensure that your Arlo system is running the latest firmware.
• Use the Optimized or Best Battery Life power setting.
• Configure your cameras to record shorter videos.
• Position your Arlo Wire-Free or Arlo Pro Wire-Free camera a maximum of 300 feet (90 meters) from the base station.
• Position your Arlo Go camera in a location with at least three bars of LTE signal strength.
• Do not place your Arlo system near multiple WiFi routers.

These environmental factors can shorten battery life:

• Placing your cameras in temperatures below 32°F (0°C).
• Placing your cameras in low-light environments that require infrared sensors to work harder.

To purchase replacement batteries for your Arlo cameras:

• Rechargeable Battery for Arlo Ultra (VMA5400)
• Rechargeable Battery for Arlo Pro and Pro 2 (VMA4400)
• Rechargeable Battery for Arlo Go (VMA4410)

Auto Zoom and Tracking is a feature that enables your Arlo camera to digitally zoom in on a moving object and follow it. This can help you see people, vehicles, and other moving objects without needing to manually zoom in.

How it works

With Auto Zoom and Tracking and motion detection activated, your Arlo camera zooms in to objects and tracks their movement while the object is within the camera’s field of view. You can also manually zoom in to a live stream and view a crystal-clear image of the object. Your Arlo camera uses its advanced image sensor to enhance the image quality of the zoomed-in area.

Note: When Auto Zoom and Tracking is on, the zoomed-in image might not be in full video resolution because Arlo digitally zooms in on the image.

What you need

You need the following to use Auto Zoom and Tracking:

• An Arlo Ultra or Pro 3 camera positioned in an outside and open environment
• Auto Zoom and Tracking turned on in the Arlo app

Set up and use Auto Zoom and Tracking

When you set up Auto Zoom and Tracking, make sure your cameras are in an outside and open environment. Auto Zoom and Tracking is meant for areas with a wide field of view, so avoid narrow places like the front doorway and indoor areas.

To activate Auto Zoom and Tracking:

1. Launch the Arlo app or log in to my.arlo.com
2. Tap or click Settings> My Devices.
3. Select an Arlo Ultra or Pro 3 camera.
4. Tap or click Video Settings.
5. Tap or click the slider next to Auto Zoom and Tracking.
   You can now access Auto Zoom and Tracking on your Arlo camera.

To manually enhance your live stream image:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com
   The Devices page displays.
2. Tap or click the play button on the live feed of your Arlo Ultra or Pro 3 camera.
3. Pinch and drag to zoom in to any area you would like to see enhanced.
4. Let go after you have zoomed in to your preferred area.
   An indicator on the live feed shows that Arlo is enhancing the image.
   Your live stream image is now enhanced.

To ensure that your library includes motion detection recordings, check that Auto Zoom and Tracking is activated. When Auto Zoom and Tracking is activated, your Arlo camera automatically zooms in and tracks the motion for a curated clip. To access Auto Zoom and Tracking clips, simply check your library in the Arlo app or website.

If you see this icon in the Arlo app while your Arlo camera is connected to the Arlo Solar Panel, your camera is not registering the Arlo Solar Panel as a compatible power source. If you see this icon, or if the solar panel does not charge your Arlo camera battery, follow the troubleshooting steps below.

Recharge your Arlo camera before using it with the Arlo Solar Panel. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery.

To troubleshoot problems with your Arlo Solar Panel:

1. Unplug and reinsert both ends of the solar panel charging cable.
   To unplug the charging cable and reinsert it into the solar panel, you must squeeze the sides of the plug. The sides of the plug click into place when the plug is fully inserted into the solar panel.
2. Make sure that your solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles.
3. Make sure that your Arlo camera is not in temperatures below freezing.
   For safety reasons, your Arlo camera battery cannot charge in temperatures below 32°F (0° C).
4. Make sure that a battery is inserted into the Arlo camera that you are charging with the Arlo Solar Panel.
   The solar panel charges the battery, but it can’t power the camera if no battery is inserted.
5. Make sure that your camera’s battery is fully charged when you connect the solar panel to your camera.
   The Arlo Solar Panel is designed to provide trickle charging to keep your camera battery charged, not to charge your camera battery from low to full.
6. Reduce your camera usage for a day or two and note your camera’s battery level.
   Heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it, especially with poor sun exposure.
7. If you completed these troubleshooting steps and your solar panel is still not charging your camera battery.

Battery level

If your camera battery is at 25% capacity or less, recording delays might occur when your camera detects motion. The battery icon in the Devices tab turns yellow when your camera battery drops to 25% capacity.

Camera position

Mount your Arlo camera at least 7 feet (2.1 meters) above the floor or ground, angle it slightly downward, and place it within 10-15 feet (3.0-4.6 meters) of where motion is expected.

Make sure that side-to-side traffic crosses the camera's field of view. The camera's motion sensor is more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera. The best area for motion detection is 5 to 20 feet (1.5 to 6 meters) from the camera position.

Connection to the base station (Arlo wire-free cameras)

If an Arlo wire-free camera's signal to the base station is weak, recording delays might occur when motion is detected.

To test whether the camera signal is strong enough, check the camera LED on the base station; if it's blinking amber, the base station detects a low data rate, which means that a camera is too far from the base station.

Follow these tips to increase signal strength:

• Mount your cameras away from devices such as cordless phone bases, baby monitors, and microwave ovens.
• Do not place your Arlo system near multiple WiFi routers. Other WiFi-enabled devices can interfere with Arlo's wireless signal.
• Position your base station so that it is central to all of your cameras.
• Position your camera a maximum of 300 feet (90 meters) from the base station.
  Note:The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other large obstruction between the camera and base station. The following materials reduce signal strength the most:
  • Unusually thick walls and ceilings
  • Brick
  • Concrete
  • Stone
  • Ceramic
  • Glass, especially mirrors
  • Metal
  • Large quantities of water, such as the water in a fish tank or water heater

Connection to the mobile network (Arlo Go)

If an Arlo Go camera's connection to the mobile network is weak, recording delays might occur when motion is detected. If your Arlo Go camera regularly has fewer than three bars of mobile signal strength, move your camera to a location with better signal strength.

Cross-recording (Arlo wire-free cameras)

If you still experience motion detection delays after following these tips, consider cross-recording. With cross-recording, you can create a rule that triggers a recording on one camera when a different camera detects motion. For example, you can configure the camera at your front door to record a 60-second video when the camera in your garage detects motion.

The Auto Zoom and Tracking and Local 4K Live Streaming settings cannot be activated on your Arlo Ultra camera at the same time. This is because certain features are specifically optimized for each setting. Refer to the sections below for information about what you get when you have the two settings on or off.

Auto Zoom and Tracking is off and Local 4K Live Streaming is on:

Without an Arlo Smart subscription, you can:

• Local 4K live stream on up to two cameras simultaneously.
• Record in 4K quality to a microSD card.

With an Arlo Smart subscription, you can:

• Local 4K live stream on up to two cameras simultaneously.
• Record in 4K quality to a microSD card.
• Record and save 1080p quality video clips to the cloud.
• Remote live stream in 1080p quality.

With an Arlo Smart subscription and a Premium Video Recording (PVR) add on, you can:

• Local 4K live stream on up to two cameras.
• Record in 4K quality to a microSD card.
• Record and save 4K quality video clips to the cloud.
• Remote live stream in 1080p quality.

Auto Zoom and Tracking is on and Local 4K Live Streaming is off:

Without an Arlo Smart subscription, you can:

• Local live stream in 1080p video quality.
• Record in 1080p quality to a microSD card.

With an Arlo Smart subscription, you can:

• Local live stream in 1080p video quality.
• Record in 1080p quality to a microSD card or USB device.
• Record and save 1080p quality video clips to the cloud.
• Remote live stream in 1080p quality.

With an Arlo Smart subscription and a Premium Video Recording (PVR) add on, you can:

• Local live stream in 1080p video quality.
• Record in 1080p quality to a microSD card or USB device.
• Record and save 1080p quality video clips to the cloud.
• Remote live stream in 1080p quality.

Auto Zoom and Tracking and Local 4K Live Streaming are off:

Without an Arlo Smart subscription, you can:

• Local live stream in 1080p video quality.
• Record in 4K quality to a microSD card.

With an Arlo Smart subscription, you can:

• Local live stream in 1080p video quality.
• Record in 4K quality to a microSD card.
• Record and save 1080p quality video clips to the cloud.
• Remote live stream in 1080p quality.

With an Arlo Smart subscription and a Premium Video Recording (PVR) add on, you can:

• Local live stream in 1080p video quality.
• Record in 4K quality to a microSD card.
• Record and save 4K quality video clips to the cloud.
• Remote live stream in 1080p quality.

An activity zone focuses motion detection on a specific area. You can create up to three zones for each Arlo Ultra, Pro 3, Pro 2, Q, Q Plus, or Baby camera. By default, motion detection observes the entire camera frame.

Your camera must be plugged in to a power source to use activity zones. You must subscribe to Arlo Smart to use activity zones without plugging in your camera.

To create an activity zone with the Arlo Ultra camera,

To create activity zones:

1. Log in to your Arlo account at my.arlo.com
2. Tap or click the settings icon under that camera that you want to create an activity zone for.
3. Tap or clickActivity Zones.
4. Tap or click the + icon at the upper-right corner.
5. To resize the activity zone, drag the corners of the zone.
6. Tap or click and hold within the activity zone to reposition it.
7. To customize the activity zone name, tap or click the pencil icon.
8. Enter a name for the activity zone and tap or click Done.
   Your settings are saved.

Cloud Activity Zones are an Arlo Smart feature. They allow you to create activity zones on Arlo wire-free cameras that aren’t connected to power. Regular activity zones require a connection to a power source.

Note: When motion is detected, your camera sends video to the cloud for processing to determine if motion occurred in the Cloud Activity Zones that you created. When your camera is operating on battery power, you might notice your battery depleting more than usual even though you don’t have many of recordings in your library.

To set up activity zones:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com
2. Tap or clickSettings > My Devices.
3. Tap or click the camera that you want to create an activity zone for.
4. TapActivity Zones.
   Click Video Settingsif you are using a web browser.
5. Tap the + icon to create a new zone.
   Click Create New Zoneif you are using a web browser.
   Note: Activity zones are always rectangular.
   • To delete a zone on the Arlo app, slide the preferred zone to the left and tap Delete.
   • To resize the zone, drag the corners of the zone.
6. Tap or click and hold within the zone to reposition it.
7. To customize the zone name, tap the pencil icon.
   Click > next to the zone name if you are using a web browser.
8. Enter a name for the zone.
9. Tap or clickSave to save your settings.

Activity zones allow you to designate areas in your camera’s field of view where you want your camera to detect and record motion. When your Arlo Ultra detects motion, it determines if motion occurred in the activity zone(s) that you created. If so, the Arlo app notifies you, and the recording is uploaded to your video Library.

Arlo Ultra differs from earlier Arlo cameras in two ways. Now you can:

• Customize Arlo activity zones with eight points (instead of four) enabling you to create more precise areas for capturing motion.
• Switch through up to five activity zones and set multiple zones to activate individually. Other Arlo wire-free cameras require that all created activity zones be active at once.

To create an activity zone with Arlo Ultra:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com
2. Tap or click Settings > My Devices.
3. Tap or click the Arlo Ultra camera for which you want to create an activity zone.
4. Tap Activity Zones.
   Click Video Settings if you are using a web browser.
5. Tap the + icon to create a new zone.
   Click Create New Zone is you are using a web browser.
6. To delete a zone from the Arlo app, slide the preferred zone to the left and tap Delete.
7. To resize the zone, drag any of the eight points along the zone.
8. Tap or click and hold within the zone to reposition it.
9. To customize the zone name, tap the pencil icon.
   Click > next to the zone name if you are using a web browser.
10. Enter a name for the zone.
11. Tap or click Save.

Arlo SmartHub

The Arlo SmartHubs offer the best Arlo experience and are compatible with all Arlo wire-free devices, except Arlo Go.

VMB5000

• Compatible with: Arlo Ultra, Pro 3, Pro 2, Pro, Wire-Free, and Audio Doorbell.
• Maximum streaming resolution: 4K with a compatible Arlo camera
• Local storage: microSD cards, microSDHC, or microSDXC; up to class 10 UHS-3 V90
• Integrated siren: No
• Additional specifications: See page 7 of the Data sheet.

An Arlo Smart subscription enables you to record in 2K or 4K video resolution, activate advanced object detection, create cloud activity zones, and much more. You can purchase a plan for multiple cameras, a single camera, or both. This provides a flexible and customizable experience for your Arlo system.

Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, and Arlo Baby cameras all include 7-days of free cloud recording.

Arlo Ultra and Pro 3 kits currently come with an Arlo Smart trial. When the trial expires, you have the option to sign up for an Arlo Smart plan. You can also choose not to have a service plan.

Note: Some Arlo kits might have different service bundles included for variable amounts of time.

Arlo Smart Premier

With an Arlo Smart Premier subscription, you can record to the Arlo cloud with up to 2K video resolution on 1 camera or 5 cameras. Your clips save to the Arlo library for up to 30 days after recording. If you have more than 5 cameras, you can add a single-camera plan for each additional camera at half the original price.

You must use the Arlo Android app or log in to your Arlo account on a computer to change or cancel your Arlo subscription plan. Arlo support experts and community moderators are not able to cancel your service, change your service, or provide a refund for the unused portion of your subscription.

Note: If you have a legacy Arlo Smart plan, you can’t make changes to your plan unless you switch to a new Arlo Smart plan.

When you change or cancel your plan:

• All your recordings in the Arlo cloud are deleted.
  If you would like to save your recordings, download them before cancelling or changing your subscription.
• If you cancel a legacy Arlo Smart plan, you will not be able to purchase that same plan again. Instead, you must purchase a new Arlo Smart plan.
• If you cancel your subscription before the end of the subscription term, a prorated refund is automatically credited to your original method of payment.

To change your Arlo subscription plan:

1. Launch the Arlo app on Android or log in to my.arlo.com
   Note: You can’t make changes to your Arlo Smart subscription on an iOS (Apple) device.
2. Tap or click Settings > Subscription.
3. Tap or click Change Plan next to the Arlo Smart or CVR plan you want to change.
4. Choose the services that you want to add or remove.
5. Follow the onscreen instructions to check out your new Arlo Smart plan.

To cancel your Arlo subscription plan:

1. Launch the Arlo app on Android or log in to my.arlo.com
   Note: You can’t make changes to your Arlo Smart subscription on an iOS (Apple) device.
2. Tap or click Settings > Subscription.
3. Tap or click Cancel Subscription at the bottom of the screen.
4. Follow the onscreen instructions to select the plan(s) that you want to cancel.

When the Arlo Smart trial that was included with your Arlo Pro 3 camera ends, you have the option to sign up for an Arlo Smart plan. You can also choose not to have a service plan.

Without a service plan, your Arlo Pro 3 camera will continue to have the following features:

• Remote and local live streaming
• Push notifications
• Auto Zoom and Tracking
• Two-way audio
• Local USB recording

See below for a details about what you get with each subscription plan.

*The original Arlo Wire-Free camera does not have two-way audio.

When the Arlo Smart 1-year trial that was included with your Arlo camera purchase ends, you have the option to purchase an Arlo Smart Premier or Elite plan. You can also choose not to have a service plan.

Without a service plan, your Arlo camera will continue to have the following features:

• Remote and local live streaming
• Push notifications
• Auto Zoom and Tracking
• Two-way audio
• Local storage recording

If you own legacy Arlo cameras (Pro 2, Pro, Wire-Free, Go, Q Plus, Q, and Baby), they will revert back to No Subscription, which includes rolling 7-day cloud recording, along with all the same features and benefits as before.

We recently made changes to the Arlo Smart subscription plans. You can now purchase a multi-camera or single-camera version of Arlo Smart Premier or Arlo Smart Elite. Both plans include advanced object detection, cloud activity zones, rich push notifications, and more. Arlo Smart Premier enables recording in 2K video quality, while Arlo Smart Elite enables recording in 4K video quality, eliminating the need to purchase a separate premium video recording (PVR) plan and providing a more flexible and customizable experience.

1. Does my Arlo camera still have free 7-day rolling cloud recording?
   If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), your camera will continue to have the same free 7-day rolling cloud recording that was included with your purchase.
2. Can I keep my existing legacy Arlo Smart plan?
   Yes. You can keep your existing legacy Arlo Smart plan. However, if you cancel or make changes to your plan, you are not able to return to the legacy plan.
3. If I have an annual legacy Arlo Smart plan, will I be able to keep my plan?
   Yes. You can keep your existing annual Arlo Smart plan. However, if you cancel or make changes to your plan, you are not able to return to the legacy plan.
4. Do I have to switch to a new Arlo Smart plan?
   No. You can keep your existing legacy Arlo Smart Plan. If you want to switch plans, you can purchase a new Arlo Smart plan. When you make changes to your plan, you can’t return to your legacy plan.
5. Can I make changes to my legacy Arlo Smart plan?
   No. If you want to make changes to your Arlo Smart plan, you must purchase a new Arlo Smart plan.
6. If I choose to keep my legacy Arlo Smart plan, do I need to manually renew it, or will it automatically renew?
   We will automatically renew your plan, unless there is an issue with the credit card that you provided.
7. If I bought a new Arlo Smart plan, can I repurchase my legacy Arlo Smart plan?
   No. Once you buy a new Arlo Smart plan, you can’t purchase the old legacy Arlo Smart plans.
8. If I only use legacy Arlo cameras, do I have to purchase an Arlo Smart plan?
   No. If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), you continue to have free 7-day rolling cloud recording on up to 5 legacy cameras. If you want benefits like advanced object detection, longer video history, cloud activity zones, and more, then you can purchase an Arlo Smart subscription.
9. Why do I have to purchase a plan for all my legacy Arlo cameras if I add 1 camera to the original 5 cameras on my account?
   The 7-day free cloud plan supports up to 5 cameras. If you have more than 5 cameras on your account, you must purchase a plan that supports all 5+ cameras. If you decide to cancel your paid plan, you will still have the option of using the 7-day free cloud plan for up to 5 of your legacy Arlo cameras (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby).
10. If I cancel my Arlo Smart plan, do I still get free 7-day rolling cloud recording?
    If you cancel your Arlo Smart plan – and you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby) – you continue to have free 7-day rolling cloud recording that was included with the purchase of your camera.
11. I have both legacy and new Arlo cameras; what Arlo Smart plan do I need to purchase?
    If you have both legacy (Wire-Free, Pro, Pro 2, Go, Q Plus, Q, or Baby) and new (Ultra, Pro 3, and Video Doorbell) cameras, you can purchase an Arlo Smart Premier or Elite subscription plan. If you have fewer than 5 legacy cameras, you can choose to purchase a single-camera subscription for your Arlo Ultra, Pro3, or Video Doorbell.
12. I have more than 5 Arlo cameras; what Arlo Smart plan should I purchase?
    If you have more than 5 Arlo cameras, then you can purchase a single-camera Arlo Smart Premier or Elite plan for your additional camera(s). If you purchase a single-camera plan with a multi-camera plan, each single-camera plan purchase is half off the original price.
13. Can I combine new Arlo Smart plans?
    With the new Arlo Smart plans, you can mix and match single- and multi-camera plans, so you can enable some cameras to record in up to 4K video resolution, while others record in up to 2K video resolution.
14. Can I purchase more than one multi-camera Arlo Smart plan?
    No, you can only have one multi-camera plan. If you would like to add more than five cameras to your plan, you must purchase a single-camera plan for each additional camera.
15. Can I combine legacy Arlo Smart plans with new Arlo Smart plans?
    No. If you would like to add a new Arlo Smart plan, you can’t continue to use your legacy Arlo Smart plan.
16. Did the continuous video recording (CVR) plan change?
    No. You can still purchase a CVR plan to record 24/7 for 14 or 30 days. CVR plans offer up to 1080p recording.
17. What happened to the premium video recording (PVR) add on?
    The premium video recording (PVR) add on was removed for a more flexible and customizable experience. Arlo Smart plans include 2K or 4K recording capabilities.
18. What business plan options does Arlo provide?
    Arlo business plans record up to 1080p on 16 to 40 cameras.

Direct Storage Access is the perfect solution if you’re looking for a convenient way to access videos stored locally on your Arlo SmartHub. Instead of removing the microSD card or USB storage device and plugging it into your computer to view recordings, Direct Storage Access enables a fast way to directly view recordings through the Arlo App at the full resolution of your Ultra or Pro camera. When you use Direct Storage Access, your Arlo recordings never touch the Arlo cloud, providing seamless point-to-point access.

What you need

To set up Direct Storage Access, you need the following:

• The Arlo app (version 2.12 or higher)
  Direct Storage Access is not available on my.arlo.com
• An Arlo SmartHub (VMB5000 or VMB4540)
• A router
  Note: we recommend using a virtual private network (VPN) router.
• A USB or microSD device that is compatible with your Arlo SmartHub

Set up Direct Storage Access

To setup Direct Storage Access for your Arlo system, you must first insert a compatible USB or microSD device into your Arlo SmartHub.

After you have inserted a compatible storage device, you must enable local storage recording in the Arlo app. When local storage recording is enabled, you can setup Direct Storage Access.

To enable Direct Storage Access:

1. Launch the Arlo app on iOS or Android.
2. Tap Settings > My Devices.
3. Select a SmartHub.
4. Tap Storage Settings.
5. Tap the switch next to Record Locally.
   Local storage is now activated on your Arlo device.
6. Tap the switch next to Direct Storage Access.

After you enable Direct Storage Access, your recordings are accessible when you are on the same LAN as the SmartHub. To access recordings when outside the LAN, we recommend enabling VPN on your router and mobile device to establish a secure connection to your SmartHub. Please consult your router manufacturer for specific configuration details.

You can also enable port forwarding as an alternative to using a secure VPN to access your storage recordings in the Arlo app.

Note: To enable port forwarding, you might need to contact your Internet service provider (ISP) to request permission for traffic to be allowed through the external port that is defined by the Arlo app.

To enable or disable port forwarding after Direct Storage Access is enabled:

1. Launch the Arlo app on iOS or Android.
2. Tap Settings > My Devices.
3. Select a SmartHub.
4. Tap Storage Settings > Port Forwarding.
5. Tap the switch next to Enable Port Forwarding.
6. Read the advisory message.
   Note: Enabling port forwarding can expose your overall network security to attacks and vulnerabilities and should be used with caution.
7. If you understand and accept the risks, tap I accept the risk.
   Port forwarding is activated on the Arlo app.
8. Enter the relevant port forwarding information in your router settings to enable access outside the LAN.
   Note: Please consult your router manufacturer for specific configuration details.
   If correctly entered, the ‘Status’ will change to ‘Available.’
9. To change the ports assigned for Direct Storage Access, tap Refresh Ports to have a new port randomly assigned.

Disabling Direct Storage Access or port forwarding deactivates Direct Storage Access for your Arlo SmartHub, but your router settings will remain unchanged. If you deactivate port forwarding in the Arlo app, remember to also remove those ports from the port forwarding section of your router settings.

Find your recordings

When Direct Storage Access is enabled, your Arlo recordings appear in the Library page of the Arlo app. Your recordings do not contain a thumbnail if they are not saved to the Arlo cloud.

Note: You can’t manually record or capture a snapshot to a local storage device. Manual recording and snapshots are only available when you record to the cloud. You also can’t delete specific recordings from your SmartHub through Direct Storage Access. Deleting recordings must be done by connecting the USB or microSD device to a PC or Mac.

To access your Direct Storage Access recordings:

1. Launch the Arlo app on iOS or Android.
2. Tap Library.
3. Tap Cloud at the top of the screen to select a storage source.
4. Select a SmartHub.
5. Navigate the library as you would with cloud storage, and tap the thumbnail to download the video recording.

All wire-free cameras can record to local storage, even if your Internet goes down. Arlo Pro 2, Pro, and Wire-Free cameras always have 7 days of free rolling cloud storage.

Important reminders:

• If you connect a USB device, the camera records to both the cloud and the USB device. If the camera and base station or SmartHub are powered on, but your Internet connection goes down, the camera continues to record to the USB device.
• The Arlo app notifies you if the USB device is low on storage space or is full. If you select automatic overwrite, the oldest recordings are automatically deleted when available storage on the USB device is below 20%. Unrelated files that are not in the Arlo folder are not deleted by automatic overwrite.
• Only automatically triggered recordings are saved locally to the connected USB device. Manual recordings are only saved to the cloud.

What you need

Required hardware:

• An Arlo base station or the SmartHub with a USB port.
  Note: The VMB5000 SmartHub does not have a USB port, but instead has a microSD card slot.
• A USB 2.0 compatible flash drive or external hard drive with a Type-A connector and at least 16GB of available space.
  Note: Network-attached storage (NAS) devices and drives with multiple partitions are not currently supported.
  Warning: Do not use the Arlo base station or SmartHub to format storage devices with more than 2 TB of storage capacity. The base station formats storage devices using the FAT32 file system, which supports a maximum of 2 TB of storage space. The formatting process reduces the capacity of larger storage devices to a maximum of 2 TB.

Set up local storage

To set up local backup storage on an Arlo base station:

1. Plug the USB device into one of the two USB ports on the back of the Arlo base station.
   
2. Launch the Arlo app or log in to your Arlo account at my.arlo.com
3. Tap or click Settings > My Devices.
4. Tap or click the Arlo base station or SmartHub into which you inserted the USB device.
5. If you see a green circle next to USB DISK and the status message Ready, skip to step 8.
   Note: If you already named your USB Device using a computer, the name displays instead of USB Device 1. If you insert a second unnamed USB device, it displays as USB Device 2.
   If you see the message “Requires Formatting” next to USB DISK or USB Device 2, the USB device is not in the correct format (FAT32). You must format the USB device before you can use it for local storage.
   Warning: Formatting the USB device erases all data from the device. If you want to keep any files that are on the USB device, copy those files to another location before you format the USB device. Do not use the Arlo base station to format storage devices with more than 2 TB of storage capacity. The formatting process reduces the capacity of larger storage devices to a maximum of 2 TB.
6. To delete all files on your USB device and format it for local video storage:
   • Tap or click > next to the USB device that you want to format.
   • Tap or click Format USB Device.
   • Wait for USB Device Status to change from Formatting to Ready.
     Warning: Do not remove the USB device while it is formatting. The USB device might become permanently unusable.
7. If you do not want old videos to be deleted when your USB device is low on storage space, tap or click the slider next to Automatic Overwrite to turn it off.
   If automatic overwrite is turned off, the Arlo app notifies you when storage gets low so that you can enable local storage backup on a different USB device. If storage is completely full and automatic overwrite is turned off, videos are only recorded to the cloud until you turn on automatic overwrite or enable a different USB device.

Note: If you want a second USB device for when your first USB device is full, you can follow the same steps to add a second USB device, but you can only enable one USB device at a time.

All Arlo video recordings can be stored to the cloud, but you can connect a USB device to your Arlo base station or SmartHub for a second location to store recordings locally.

Note: Only automatically triggered recordings are saved locally to the connected USB device. Manual recordings are only saved to the cloud.

To view videos saved on a local storage USB device, you must remove the USB device from the base station. Cloud recording is still enabled, but if you do not want to interrupt USB recording while you view videos, set up a second USB device for USB recording.

To view videos saved on a local storage USB device:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com
2. Select Settings > My Devices and tap or click on the Arlo base station or SmartHub to which your USB device is connected.
3. Under Local Storage, tap or click storage settings.
4. Tap or click on the USB device that has the videos that you want to view.
   Note: Connected USB devices are numbered in the order that they are inserted into the base station. If USB devices are not already named, the first device inserted is called USB Device 1 and the second one is called USB Device 2. These numbers do not necessarily match the port numbers on the base station.
5. Tap or click Safely Eject USB Device.
6. Wait for the Unmounting USB device progress message to close, then remove the USB device from your Arlo base station.
   Note: If another USB device is still connected to your Arlo Pro base station and USB recording is turned on, recording is automatically enabled on that USB device.
7. Insert the USB device into a USB port on your computer.
8. Wait for the USB device to appear in the available drives on your computer, then open the drive folder to view the files on your USB device.
9. Open the arlo folder.
   Recorded videos are saved in this folder in MP4 format. Video files are named according to this system: camera serial number_video number_date_video clip tag. Dates are in the format YYYYMMDD.
   Note: If you are unable to play MP4 files on your computer, update your media player software to the latest version and try again. You can also download a free universal multimedia player, such as VLC.

All Arlo video recordings are stored to the cloud, but you can connect a USB device to the Arlo Pro base station and use the USB device as a second location to store Arlo Pro and Arlo Wire-Free recordings locally. Local storage to a USB device cannot be used on its own as a substitute for cloud recording.

Note: Only automatically triggered recordings are saved locally to the connected USB device. Manual recordings are only saved to the cloud.

To enable local storage backups on a different USB device:

1. Make sure that the USB device you want to enable is already inserted.
2. Launch the Arlo app or log in to your Arlo account at my.arlo.com
3. Select Settings > My Devicesand tap or click on the Arlo Pro base station to which your USB device is connected.
4. Select Local Storage.
5. Select a USB device to enable, then tap or click Yes to confirm that you want to disable the other USB device.

To disable local storage recording:

1. Launch the Arlo app or log in to my.arlo.com
2. Select Settings > My Devicesand tap or click on the Arlo Pro base station to which your USB device is connected.
3. Select Local Storage.
4. Tap or click the slider next toUSB Device Recording to stop recording to your USB device.

All Arlo video recordings are stored to the cloud, but you can connect an SD card to your Arlo Go or Arlo Q Plus camera and use the SD card as a second location to store Arlo recordings locally. Local storage to an SD card cannot be used on its own as a substitute for cloud recording.

To view videos saved on a local storage SD card, you must remove the SD card from your Arlo Go or Arlo Q Plus camera. Always eject SD cards safely in your camera's settings, as described in this article. After you eject an SD card, cloud recording is still enabled, but SD card recording is disabled as soon as you remove the SD card.

To view the files on your SD card, you need an SD card reader, often called a memory card reader. Most computers do not come equipped with an SD card reader, but many inexpensive readers are available with standard USB or Micro USB connectors. If you purchase an SD card reader, make sure that you choose one that can read Micro SD cards.

To view videos saved on a local storage SD card:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com
2. Select Settings > My Devicesand tap or click on the Arlo Go or Arlo Q Plus camera into which your SD card is inserted.
3. Select Local Storage.
4. Tap or click > next to SD Card.
   Note: If you named your SD card using a computer, the name displays instead.
5. Tap or click Safely Eject SD card.
6. Wait for the Unmounting SD card progress message to close, then remove the SD card from your camera.
   Warning: Do not interrupt power to the camera or remove the SD card while the SD card is being unmounted.
7. Insert the SD card into the Micro SD card slot in your card reader.
8. Wait for the SD card to appear in the available drives on your computer, then open the drive folder to view the files on your SD card.
9. Open the Arlo folder.
   Recorded videos are saved in this folder in MP4 format. Video files are named according to this system: Camera name_Recording number (xxxxxx)_Date of recording (yyyymmdd)_Time of recording (hhmmss). If the camera is not connected to the cloud when it records the video, video files are named according to this system: Camera name_Recording number (xxxxxx).
   Note: If you are unable to play MP4 files on your computer, update your media player software to the latest version and try again. You can also download a free universal multimedia player, such as VLC.

All Arlo video recordings can be stored to the cloud, but you can connect a USB device to your Arlo base station or SmartHub and use the USB device as a second location to store recordings locally.

To delete all files on your USB deviceand format it for local storage using an Arlo base station or the SmartHub:

1. If you want to keep any files that are on the USB device, copy those files to another location before you format the USB device.
2. Make sure that the USB device you want to format is already inserted into one of the USB ports on the back of the Arlo base station or SmartHub.
3. Launch the Arlo app or log in to your Arlo account at my.arlo.com
4. If you see the message “Requires Formatting” next to USB Device 1 or USB Device 2, the USB device is not in the correct format (FAT32). You must format the USB device before you can use it for local storage.
   Warning: Formatting the USB device erases all data from the device. If you want to keep any files that are on the USB device, copy those files to another location before you format the USB device.
5. Tap or click > next to the USB device that you want to format.
6. Tap or click Format USB Device.
7. Wait for USB Device Status to change from Formatting to Ready.
   Warning: Do not remove the USB device while it is formatting. The USB device might become permanently unusable.

Note: Always eject USB devices using the Safely Eject USB Device button.

With Arlo Ultra and a compatible SmartHub or base station, you can save 4K videos directly to a microSD card or USB device. This provides a solution if you don’t want your Arlo video recordings to touch the Arlo cloud, or in the event that your Arlo SmartHub or base station disconnects from the Internet.

What you need

You need the following to record locally in 4K:

• An Arlo Ultra camera
• A 4K-compatible Arlo SmartHub or base station
  • VMB5000, VMB4540, VMB4500, VMB4000
• A compatible microSD card or USB device
  • VMB5000 accepts microSD cards, microSDHC, or microSDXC. We recommend that you use a microSD card with a minimum of 16 GB capacity, Speed Class 10, UHS1, V10. The Arlo SmartHub supports up to class 10 UHS-3 V90 class microSD cards.
  • VMB4540, VMB4500, and VMB4000 accept USB 2.0 compatible flash drives or external hard drives with a Type-A connector and at least 16GB of available space.

All Arlo video recordings are stored to the cloud, but you can connect a Micro SD card to your Arlo Go camera and use the Micro SD card as a second location to store Arlo Go recordings locally. Local storage on a Micro SD card cannot be used on its own as a substitute for cloud recording.

If you connect a Micro SD card, the camera records to both the cloud and the Micro SD card. If the camera is powered on but its LTE connection drops, the camera continues to record to the Micro SD card. Micro SD card recordings made while your camera is not connected to the cloud are not uploaded to the cloud.

To view Micro SD card recordings, you must remove the Micro SD card from your Arlo Go camera and view them on a computer with an Micro SD card reader.

The Arlo app notifies you if the Micro SD card is low on storage space or is full. If you select automatic overwrite, the oldest recordings are automatically deleted when available storage on the Micro SD card is below 20%. Unrelated files that are not in the Micro SD card’s Arlo folder are not deleted by automatic overwrite.

Required hardware:

• An Arlo Go camera
• An SDHC or SDXC Micro SD card with at least 200 MB of available space.
  If you are using best quality video settings, one hour of recordings is approximately 180 MB. You need more storage space if your Arlo Go is in a high-traffic area, your camera is set to record long video segments, or you do not want to use automatic overwrite.

To set up local backup storage on an Arlo Go camera:

1. Open the battery compartment by pressing the latch and pulling back gently.
   
2. Remove the battery.
   Removing the battery makes it easier to access the SD card slot and ensures that your Arlo Go camera recognizes the inserted SD card when it powers up again.
3. Insert a compatible SD card into the right-hand card slot of the camera, with the contacts facing up and the text facing down, until you hear and feel it click into place.
   
4. Reinsert the battery and close the battery compartment.
5. If the Arlo Go's LED is blinking amber and purple, the inserted SD card is not compatible.
   You must insert a compatible SD card to continue.
6. Launch the Arlo app or log in to your Arlo account at my.arlo.com
7. Tap or click Settings > My Devices and select the Arlo Go camera into which you inserted the Micro SD card.
8. Tap or click Local Storage.
9. If you see a green circle next to SD Cardand the status message Ready, skip to step 9.
   Note: If you already named your SD card using a computer, the name displays instead of SD Card.
10. If you see the message “Requires Formatting” next to SD Card, the SD card is not in the correct format (FAT32). You must format the SD card before you can use it for local storage.
    Warning: Formatting the SD card erases all data from the card. If you want to keep any files that are on the SD card, copy those files to another location before you format the SD card.
11. To delete all files on your SD card and format it for local video storage:
    • Tap or click > next to SD Card.
    • Tap or click Format SD Card.
    • Tap or click Format to confirm that you want to delete all existing data on your SD card.
    • Wait for SD Card Status to change from Formatting to Ready.
      Warning: Do not remove the SD card, open the battery compartment, or interrupt power to the camera while the SD card is being formatted. The SD card might become permanently unusable.
12. If you do not want old videos to be deleted when your SD card is low on storage space, tap or click the slider next to Automatic Overwrite to turn it off.
    If automatic overwrite is turned off, the Arlo app notifies you when storage gets low so that you can change to a different SD card. If storage is completely full and automatic overwrite is turned off, videos are only recorded to the cloud until you turn on automatic overwrite or insert a different SD card.

Average battery life for an Arlo Go camera is more than one month (depending on mobile signal strength), and average data usage is 850 MB (0.85 GB) per month.

Average use assumes that you are using Optimized or Best Battery Life video settings and that your cameras record for approximately five minutes per day.

Increasing the length or quantity of video recordings in your camera's modes and rules increases your data usage and decreases your battery life. Using a higher-quality video setting also increases data usage.

The following environmental factors can also reduce battery life:

• Temperatures below 32°F (0°C)
• Low-light environments that require infrared sensors to work harder
• Low LTE signal strength

The Arlo Chime LED lights up to indicate the chime status and activity.

Fading white. Your Arlo Chime is ready to be set up.

Slow blinking white. Your Arlo Chime is applying new settings.

Quickly flashing white. Your Arlo Chime is successfully set up.

Pulsing amber. A set up error occurred

If the LED on your Arlo Video Doorbell is off for more than a minute, your doorbell is not receiving power.

To troubleshoot your Arlo Video Doorbell when the LED is off:

• Make sure that power is available to your home.
• Make sure that the power breaker for your home and doorbell are on.
• Make sure that the Arlo Power Kit is correctly wired to your doorbell chime.
• Make sure that your Arlo Video Doorbell is wired correctly.
• Make sure that the voltage of your doorbell transformer is between 16-24V AC.

If you have checked all these troubleshooting options, and the doorbell LED is still off, consult an electrician to confirm whether your home is compatible with Arlo Video Doorbell.