• Agents handle more calls faster: When mixed call environments are integrated seamlessly, CSRs switch easily between desk phone and softphone calls to serve more customers, whether from PC or Mac.
• Make customer conversations count: CSRs can't provide great customer service when they're focused on making their equipment work.
• Proactive agent development and as set management: MDA500 QD Series smart audio processors support Plantronics Manager Pro —subscription required—so managers can be alerted to potential issues.

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